Parent communication pack

All out of school clubs need to provide parents with a summary of rules, procedures, times, prices etc. The simplest approach is to gather these items together as a basic handbook. We provide a template for a straightforward parent handbook for you to edit and modify as appropriate. The template handbook consists of 10 pages, but you can add or remove sections as appropriate for your own setting, so the final length will vary.

Out of school clubs need to regularly survey their 'customers'—children and their parents/carers—to assess how the the club is peforming and what areas could be improved. The Parent Communication Pack includes short surveys for both audiences.

When you buy the Parent Communication Pack you will be able to download the templates and start editing them straightaway. The template handbook and surveys are supplied in Microsoft Word format so that you can easily modify them as needed for your club.  If you are unsure whether your word processing application can open Word documents, find out more about software compatibility.   

Price for members:
Price for non-members:

Contents of the pack

The Parent Communication Pack contains templates for the following documents:

  • Survey of demand for wraparound childcare
  • Club handbook for parents (10 pages)
  • Customer satisfaction survey — parents
  • Customer satisfaction survey — children
  • Child settling in survey
  • Club rules (A4 poster)
  • Daily snack menu (A4 poster)
  • Example of a simple club newsletter

Related packs

The contents of this pack are included in the Start-Up Pack, so if you've already bought the Start-Up Pack there is no need to buy this pack separately.

How to purchase

To purchase the information pack online you will need a debit or credit card. Don't worry, we do accept payment by bank transfer or invoice and cheque — it just takes a little longer! Email us at for further details. Your information pack will be emailed to you when we receive your payment. Please ensure that you enter your email address correctly.

If you have any questions about this product, please contact us on Alternatively you can contact us at 0345 3142008

For more information about our returns policy, your rights to cancel this order and our peace of mind guarantee, see our Terms and Conditions.

When you purchase the Parent Communication Pack we will send a confirmation email to the address that you specified in the purchase process. The email will contain a link to a .zip file which contains all the templates in Word format. Click on the link to download the .zip file. Please download the .zip file straightaway as the link is only active for 48 hours after purchase.

Most computer systems will automatically open the .zip file for you so that you can access the Word files. If the .zip file does not open automatically you will need to use a standard decompression utility (such as WinZip, Stuffit or PKZip) to extract the Word files.