Terms and conditions

These terms and conditions govern your access to and use of the Out of School Alliance ('OOSA') web site. By using the site you are agreeing to the terms and conditions below. If you do not agree to these terms, you must not use the site.

The OOSA website is operated by The Bold Type Training Company Ltd, which is registered in England and Wales with registration number 11544956 and registered office at 16 Ffordd Morgan, Llay, Wrexham, LL12 0RR. Our VAT registration number is 404154732. If you need to contact us, please use info@oosa.co.uk.

If you order any goods, services or digital content from the Site, or if you buy a subscription or membership to access restricted parts of the Site, additional terms and conditions will apply - Please read the full Contract and Terms and Conditions of Sale 

We may amend these terms from time to time. Please check before use of the site to ensure that you understand the terms and conditions that apply at that time.

Terms of use

Member services

In order to access the OOSA member services and additional member content, you need to take out an annual subscription. When you subscribe to OOSA you will be provided with a username and password which you can use to log in to the Members' area of the web site. If you operate multiple sites, you must select the correct category of membership for your size of organisation. You will be provided additional log in details for each site that you operate up to the limit of your membership category. 

You must treat your username and password confidentially, and not disclose it to any third party. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your username or password, you must notify us promptly at info@oosa.co.uk.

OOSA members who have Full Membership benefit from a range of additional services, including:

·        members' forum

·        email and telephone advice and support

·        discounted insurance and other products including HR support and booking systems

·        access to discounted training via OOSA Academy

·        samples of forms and other documents necessary for an out of school setting

·        discounts off all OOSA template products

·        activity plans and recipes

·        monthly newsletter

When you sign-up for your membership subscription we request some information about you and your organisation which is held on the OOSA database. If you have any queries about details held on the OOSA database, please contact us at the address below. Likewise if you have any difficulty with the log-in procedure please get in touch.

We may suspend or terminate (either in whole or in part) your use of any username, password or this website immediately for any reason, without notification. 
Please read the full Contract and Terms and Conditions of Sale 

Data protection and privacy

Click here to view our Privacy Policy

Intellectual property

All intellectual property rights in the design and layout of the web site and the material and information published on the pages of the web site are owned or licensed by OOSA, except where explicitly stated. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You shall not, except with our express prior written permission in the form of a licence, distribute or commercially exploit part or all of the content of the web site including any digital content. Nor may you transmit it or store it in any other web site or other form of electronic retrieval system.

If you wish to use, amend or reproduce any of the materials on this web site in any manner other than as expressly permitted under these Terms, please contact 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact info@oosa.co.uk.


The information contained in this web site is provided by OOSA and is for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Whilst we use reasonable efforts to keep the information up-to-date and accurate, errors may occur and we make no representations or warranties of any kind, express or implied, about the accuracy, timeliness, performance, completeness, reliability, suitability for any particular purpose or availability with respect to the web site or the information, materials, products, services, or related graphics contained on the web site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Your use of any information or materials on these website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any product, service or information available through this web site meets your specific requirements.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

This website may include information and materials uploaded by other users of the site, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Access to the web site is provided on an 'as is' and on an 'as available' basis and whilst we make all reasonable effort to keep the web site up and running smoothly, we take no responsibility for and will not be liable for the web site being temporarily unavailable due to technical issues beyond our control.

To the fullest extent permitted by law, we expressly exclude liability for the content of this web site and all implied warranties, including but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms.

We do not warrant that the web site will be available uninterrupted or error free or that any defects will be corrected. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

In no event will we be liable for any direct, indirect, consequential, punitive or exemplary losses or damages, loss of data or loss of profits arising out of or in connection with:

·        access to, or the use, of this web site

·        delay or inability to use this web site; or

·        the information contained in this web site,

including, but not limited to loss of profits, anticipated savings, revenues, data, goodwill or contracts resulting from contract, tort (including negligence) or whatever cause.

Nothing in these terms excludes our liability for death or personal injury resulting from our negligence or in respect of fraudulent misrepresentation.

You acknowledge that any unauthorised use of this web site may give rise to a claim for damages and/or be a criminal offence.

If you become aware of any material that could comprise or be connected to child sexual abuse or exploitation or that could comprise terrorist content or be connected to terrorism, please contact us immediately on info@oosa.co.uk. If you wish to complain about any other content, please also contact us on info@oosa.co.uk.

Website security

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

·        Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.

·        Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Using the OOSA Members' Forum

The aim of the OOSA Members' Forum is to allow members to share and exchange suggestions, advice and resources with other members. Any content added or submitted by an individual remains your intellectual property. By adding or submitting content to the Forum you give permission for OOSA to publish the material on this web site and in any other OOSA publication.

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. When you upload or post content to our site, you grant us the following rights to use that content:

·        a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service forever; and

·        a worldwide, non-exclusive, royalty-free, transferable licence for other users to use the content in accordance with the functionality of the site forever.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

If you wish to contact us in relation to content you have uploaded to our site and that we have taken down, please contact info@oosa.co.uk.

You are solely responsible for securing and backing up your content.

You must not upload any material that could incite a terrorist offence, solicit any person to participate in terrorist activities, provide instruction on any method or technique for committing a terrorist offence or threaten to commit a terrorist offence.

When using the Forum you may not:

·        post or otherwise publish any messages that are unlawful, threatening, abusive, libellous, indecent, infringe the rights of third parties or which contain any other form of illegal content;

·        post or otherwise publish any messages that contain a virus or other harmful component;

·        restrict or inhibit any other user from using the Forum.

If you feel that any behaviour in the Forum is unacceptable for any reason, please contact us to raise your concerns.

OOSA does not accept any liability for views, opinions or advice expressed by users contributing to the Forum on the web site, which are those of the users and are not necessarily shared by OOSA. It reserves the right to remove content and postings which in the OOSA's opinion do not observe the Forum guidelines or to prevent persistent abusers from adding further contributions.

Terms and conditions of sale

This Contract of Sale governs the sale of products and services by The Bold Type Training & Consultancy Ltd (trading as Out of School Alliance and OOSA Academy), a company registered in England and Wales under company number 11544956. Our registered office is 16 Ffordd Morgan, Llay, Wrexham, LL120RR and our VAT number is 404154732. As required by the Consumer Contracts Regulations 2014 and the Consumer Rights Act 2015 we set out below the contract of sale that you enter into if you buy digital content, services and membership from us. By placing your order you have agreed to be bound by these conditions.

Please read these conditions carefully before you buy and digital content from us and check that they contain everything which you want and nothing you are not willing to agree to.


a) Products
You place an order for digital content by making an online purchase from The Bold Type website, the Out of School Alliance website, or the OOSA Academy website. Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it to us. In any event, before you place your order you must check that the hardware and software requirements of your computer or device mean that you can download the digital content. Please read the system requirements and technical information in advance of placing your order.

When you make an online purchase of a product from The Bold Type website, the Out of School Alliance website, or the OOSA Academy website we will send you an email message confirming the details of your order. This is the ‘confirmation email’.

If you have purchased a downloadable digital product your order is dispatched immediately via email. A download link is included in the confirmation email from which you can download the purchased product within 48 hours.

For digital content including training materials, access is granted via the OOSA Academy website or the Bold Type Website in your member area and will be available for 90 days unless otherwise stated.

At the point of purchase a legally binding contact will be in place between you and us. The contract of sale is concluded when we grant access to the material or dispatch the confirmation email for downloadable content.

If you have purchased a shippable product the contract of sale is concluded when we dispatch the product to you and send you a dispatch confirmation email message.

If you make a purchase from us by post, the contract of sale is concluded when we send you a confirmation email with the download link (for download products) or when we dispatch the product to you and send you a dispatch confirmation email (for shippable products).

b) Annual subscription
When you purchase an annual renewing subscription to the Out of School Alliance online your membership is activated immediately. We will send you a confirmation email at the time of purchase. At this point a legally binding contact will be in place between you and us.
If you purchase an annual subscription by post we will activate your membership when we process your order and will send you a confirmation email at this time. At this point a legally binding contact will be in place between you and us.

Your annual subscription will run for 12 months from when your membership was activated. The contract of sale is concluded when we dispatch the confirmation email.

By providing the recurring card payment instruction, you agree to an initial payment for one year of membership. After one year and annually thereafter, you will be billed a recurring annual subscription renewal fee at the then-current annual subscription rate. We will notify you before the renewal fee is billed.

You accept responsibility for all recurring charges until you cancel your subscription. You may cancel your subscription at any time before the next billing cycle, subject to the terms of our cancellation policy.

We bill the card details you provide for the annual subscription renewal fee in the first month of your next Annual Subscription. For example, you purchase an annual subscription in September 2022 which ends in August 2023. We will bill you for the second year (September 2023 – August 2024) in September 2023, unless you cancel your annual subscription before September 2023.

Should the card provider decline payment, our online payment processing platform (PPS) Stripe will attempt to collect the payment automatically and will send an email to the cardholder to confirm this action. The Bold Type Training & Consultancy Limited is not obliged to bring this to your attention. If you fail to receive a payment confirmation email, you should, in the first instance, check with your card provider that payment has been processed through your account. Failure to collect payment after three attempts will result in your membership being suspended and access to any digital content including member only content on the website will be rescinded. We will contact you by email should this happen and explain what steps can be taken to resolve the issue and what will happen if not.

We reserve the right to treat any failed payment without prior cancellation and communication as a breach of contract and to seek recovery of the debt, including any costs incurred in doing so. We also reserve the right to charge interest on late payments at a rate of 4% a year above the Bank of England base rate from time to time.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

If the rate of VAT changes between your initial subscription and any renewal, then we will adjust the rate of VAT that you pay.


When you place an order for digital content, you will be asked to tick a box to confirm that you consent for the access to be granted to or for the download the digital content to start immediately after you place your order by clicking the ‘Buy now 'button and that you acknowledge that this means you lose your right to cancel.

This means that you do not have the right to cancel this contract once the automatic download of the digital content starts or you have accessed in any way the content provided and are not entitled to a refund unless the digital content is faulty.

Shippable products: You can cancel your order for any reason so long as you notify us within 14 days of receiving the item. You will be liable for the cost of the return postage. To obtain your refund you must return the item to us unused, unopened and still in its original packaging. If the item is a USB, we will only issue a refund if the seal is unbroken.

Subscription: Membership of the Out of School Alliance automatically runs for 12 months from the date of purchase. Your membership fees are non-refundable for reasons that payment of the annual subscription fee unlocks all digital content on the website automatically to which you will have immediate access and will be considered to have accessed.

You may cancel your Annual Subscription renewal at any time after you are billed for the then-current year and before you are billed for the next year by logging into your account, clicking on ‘My Subscription’ and following the cancellation procedures. Alternatively, you may contact us in writing by email to info@oosa.co.uk.

To cancel your order for a shippable product under the terms outlined above, you can either send an email to 
info@oosa.co.uk, call us on 0345 3142008 or use our online cancellation form at https://www.outofschoolalliance.co.uk/cancellation.


Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

We do not accept returns on digital content or downloadable products. However, if the product is faulty we will replace it free of charge.

If you purchase a shippable product, you have the right to return the product (at your own expense) within 14 days of receipt provided it is unused, unopened and still in its original packaging. However, if the product is faulty we will replace it free of charge.

Software compatibility

The template documents in our template packs are provided in Microsoft Word format so that they are compatible with the widest range of typical word processing applications. The template documents should be usable with current versions of Microsoft Word on both Mac and PC. In addition, we expect that they will be usable by the majority of other commonly-used word processing applications which claim to be able to open Word documents, although we cannot guarantee this as we have not tested every combination of application and operating system.

Digital content can be accessed using commercially available up to date web browsers on Mac, PC, tablet computers and mobile phones, although we cannot guarantee this as we have not tested every combination of application and operating system

Your peace of mind guarantee: If you find that you are unable to access the digital content or products, please contact us on info@oosa.co.uk for assistance. If we can’t get the content or product to work for you, and you purchased the product less than 30 days ago, we will provide a full refund.


It is your responsibility to ensure that you are in the correct membership category based on the number of sites you operate. Your membership is contingent on this.

We will undertake reasonable assessment from published materials (website, social media, Ofsted registration details etc) to ensure that you are in the right category of membership.

If you are not in the correct category of membership for the size of your organisation, we will notify you. If you do not move into the correct category of membership and pay the relevant membership fee within 30 days of us notifying you, your membership will be terminated.

If you choose to have a single site membership (single license membership) and you operate multiple settings, you do not have permission to distribute website, newsletter or digital materials to any other site. This is in line with the section below on digital content acceptable use and any breach of this clause will be considered a breach of contract and breach of copyright.

We make reasonable effort to confirm that the digital content provided by an external training provider for inclusion in the OOSA Academy is of sufficient quality. The accuracy and relevance of the content remains the responsibility of the person or organisation who provided it, and The Bold Type Training & Consultancy Limited makes no warranty in terms of this.

Permission to use the digital content:
When you buy the digital content and it is downloaded or streamed, you will not own it. Instead, we give you a singular permission to use it (also known as a ‘single user licence’) for the purpose of you using and enjoying it according to this contract.

The digital content is non-exclusive to you. We may supply the same or similar digital content to other users.

The digital content may not be distributed by you or sold by you to any third party. This includes distribution of material on the website to other sites you operate over and above the number of settings detailed in your membership category.

Local Authority and School members may not distribute any digital content including the newsletter, without explicit written permission in advance from the Managing Director of The Bold Type Training & Consultancy Limited. Local Authority members have permission to utilise the material on the website to keep themselves up to date but may not share internally or externally to any third party. Local Authority members who wish to utilise the membership within teams must select the right category of membership to ensure that each team member may have access.

Except where you have permission to use the digital content under this agreement, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.

This agreement for the purchase of digital content does not include any right to receive updates, upgrades, new releases or new versions except at the absolute discretion of The Bold Type Training & Consultancy Limited.

End of the contract

We may end our contract with you and claim any compensation due to us if you do not make a payment when it is due, and still do not make a payment within 14 days of our reminder, or if we consider that you are in material or repeated breach of any of our terms of use and/or acceptable use policy.

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limit on our responsibility to you

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that were not foreseeable to you and us when the contract was formed and that were not caused by any breach on our part. We are not legally responsible for business losses nor losses to non-consumers.


We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the digital content, our service to you or any other matter, please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you and give you certain information required by law about our alternative dispute resolution provider, the online dispute resolution (ODR) platform to resolve the dispute with us.

If you want to take court proceedings, the relevant courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

Contact details

The Bold Type Training & Consultancy Ltd is a limited company registered in England and Wales.

Our company registration number is 11544956

Our VAT Registration number is 404154732

Our registered office is:
16 Ffordd Morgan,
Wrexham, LL12 0RR

0345 3142008


Our rights

The Bold Type Training & Consultancy Ltd reserves the right to assign or transfer all or any of its rights and obligations under these terms and conditions to any nominated third party. In the event of assignment or transfer, notification will be given to you via this web site.

No third party has any rights under this contract, it is between you and us. If a court invalidates some of this contract, the rest will still apply. Even if we delay in enforcing this contract, we can still enforce it at a later date.

Applicable law

These terms are governed by and will be interpreted in accordance with English law. The English courts shall have exclusive jurisdiction to settle any claim or dispute which may arise out of or in connection with these terms and conditions.